CLIENT SERVICES

 

SHIPING POLICY

At Die Rich, we are committed to ensuring that your order is delivered to you as quickly and efficiently as possible. Please review our Shipping Policy for details on how we handle shipping.

1. Shipping Options and Costs

  • Standard Shipping: Typically delivered within [Insert Timeframe, e.g., 1-4 business days]. Costs are calculated at checkout based on the destination and weight of your order.
  • Expedited Shipping: Faster delivery options, typically within 1-2 business days]. Additional charges apply.
  • International Shipping: We offer international shipping to select countries. Delivery times and costs vary depending on the destination. Customs fees, duties, and taxes are the responsibility of the customer.

2. Order Processing

  • Processing Time: Orders are processed within 1-2 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.
  • Order Confirmation: After placing an order, you will receive an email confirmation with your order details. A subsequent email will be sent once your order has been shipped, including a tracking number.

3. Shipping Times

  • Domestic Shipping: Depending on your location, standard shipping typically takes 1-4 business days], while expedited shipping takes 2-3 business days].
  • International Shipping: Delivery times vary widely based on the destination, typically ranging from [7-21 business days]. Note that customs processing can cause delays.

4. Tracking Your Order

  • Tracking Information: Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the status of your delivery through the carrier's website.
  • Delivery Confirmation: Some deliveries may require a signature upon receipt. Please ensure someone is available to accept the package.

5. Shipping Restrictions

  • P.O. Boxes: We do not ship to P.O. boxes. Please provide a physical address for delivery.
  • Remote Locations: Some remote locations may have longer delivery times or additional shipping costs. We will notify you if your address falls into this category.

6. Damaged or Lost Packages

  • Damaged Items: If your order arrives damaged, please contact us within 48 hours of delivery. Provide photos of the damaged items and packaging, and we will assist you with a replacement or refund.
  • Lost Packages: If your package is lost in transit, please contact us immediately. We will work with the carrier to locate your package or provide a suitable resolution.

7. Customs, Duties, and Taxes

  • International Orders: Customs duties, taxes, and other fees may apply to international orders. These charges are not included in our shipping costs and are the responsibility of the customer. Please check with your local customs office for more information.
  • Customs Delays: We are not responsible for delays caused by customs processing.

8. Address Accuracy

  • Correct Information: Please ensure that your shipping address is correct and complete when placing your order. We are not responsible for packages delivered to incorrect addresses provided by the customer.
  • Address Changes: If you need to change your shipping address after placing an order, please contact us immediately. Address changes may not be possible once an order has been processed.

9. Shipping Policy Updates

We may update this Shipping Policy from time to time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically to stay informed about our shipping practices.

10. Contact Us

If you have any questions or concerns about this Shipping Policy, please contact us at: